Terms of Service

1. Who we are and who these terms cover

1.1 These Terms of Service ("Terms") are an agreement between [ENTITY NAME], of [REGISTERED ADDRESS] ("we", "us", or "qypu"), and the business that creates a workspace ("Customer" or "you").

1.2 The person who accepts these Terms confirms they are authorised to bind the Customer.

1.3 If you have signed a separate written agreement with us, including the qypu Standard Agreement, that agreement wins where it conflicts with these Terms.

2. Business use only

2.1 qypu is for businesses, sole traders, and other organisations acting in the course of business. It is not for personal, family, or household use.

2.2 Users must be at least 18 years old.

2.3 If the law where you are treats you as a consumer despite clause 2.1, you keep every right that law gives you. Nothing in these Terms removes those rights.

3. The service

3.1 qypu provides AI "engines" that help small businesses with front-office, middle-office, and back-office work. The first engines are SOE Studio (social content) and AVM (valuation estimates). Each engine is described on its product page and in its engine-specific annex.

3.2 We may improve, change, or retire features. If a change materially reduces a feature you pay for, we will tell you at least 30 days in advance, and you may cancel and receive a pro-rata refund of prepaid fees for the unused period.

3.3 Features labelled "Planned" or "Beta" are not part of the service commitment until we label them "In place".

4. Your workspace and your users

4.1 You control who can use your workspace ("Authorised Users"). You are responsible for their actions in qypu.

4.2 Keep sign-in details secure. Tell us at [CONTACT EMAIL] without delay if you suspect misuse.

4.3 You must give your staff any notice the law requires before they use qypu, including any notice about workplace monitoring where an engine observes work.

5. Rules of use

5.1 You must follow the Acceptable Use Policy, the Content and Political Content Policy, and the platform rules of every channel you connect.

5.2 We may pause a post, a channel, or a workspace if we reasonably believe it breaks those rules or the law, or puts people or our service at risk. We will tell you why, unless the law or a safety risk prevents it, and you may appeal under the Complaints and Contact page.

6. Human sign-off and editorial responsibility

6.1 Nothing is published or sent on your behalf until an Authorised User you have named signs it. Any change after signing needs a new signature.

6.2 You hold editorial responsibility for everything you sign. We provide drafts, checks, and tools; we do not decide what you publish.

6.3 Our checks (for example, brand fact checks and policy checks) reduce risk. They do not guarantee that content is accurate, lawful, or suitable.

7. Your content and your data

7.1 You own the content, brand assets, facts, and data you give us ("Customer Content") and the outputs we generate for you, to the extent the law allows anyone to own them.

7.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt, and transmit Customer Content only to provide, secure, and support the service for you, and as the law requires.

7.3 Where we process personal data for you, the Data Processing Addendum applies and forms part of these Terms.

7.4 We do not use Customer Content to train or fine-tune AI models, and our contracts with AI providers prohibit them from doing so. We may use aggregated, de-identified service statistics (for example, average approval time) to run and improve qypu; these cannot identify you or any person.

7.5 You promise that you have the rights you need in Customer Content, including consent from any person who appears in it or whose voice or likeness you ask us to use.

8. Connected accounts

8.1 When you connect a channel, you authorise us to act for you within the permissions you grant. The Account Connection and Authorisation Policy explains how this works and how to revoke it.

8.2 Platforms may change or withdraw their interfaces. We are not responsible for a platform's decisions, but we will tell you promptly when a change affects you.

9. Fees, billing, and cancellation

9.1 You pay the fees shown in your plan or order. Fees exclude taxes unless stated.

9.2 Subscriptions renew each period until cancelled. You may cancel at any time in Settings; cancellation takes effect at the end of the current period, unless Billing basics says otherwise.

9.3 If an engine uses outcome-based pricing, the method, baseline, and share are set out in your order before work starts.

9.4 If you do not pay an undisputed invoice within 14 days of a reminder, we may suspend the service after a further 7 days' notice.

10. Our responsibilities

10.1 We will provide the service with reasonable skill and care, protect Customer Content as described in the Security Overview, and use only the subprocessors listed on our Subprocessors page.

10.2 We aim to meet the targets in the Service Levels page. Those targets are not guarantees unless your order says so.

11. Disclaimers

11.1 AI outputs can be incomplete, inaccurate, or unsuitable. You must review outputs before you rely on them, publish them, or act on them.

11.2 Valuation estimates from the AVM engine are not professional appraisals. The Valuation (AVM) Disclaimer applies.

11.3 Except as stated in these Terms, and to the extent the law allows, the service is provided without further express or implied warranties.

12. Liability

12.1 Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

12.2 Subject to 12.1, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, or goodwill.

12.3 Subject to 12.1, each party's total liability under these Terms in any 12-month period is limited to the greater of the fees you paid in that period and [LIABILITY FLOOR, e.g. US$1,000 / £1,000 / €1,000].

12.4 The caps in 12.3 do not apply to your payment obligations or to either party's breach of the confidentiality or data protection obligations, which are capped at [DATA BREACH CAP, e.g. 3 x fees in the prior 12 months].

13. Indemnities

13.1 You will defend and compensate us for third-party claims arising from content you signed, rights you did not have under 7.5, or your breach of the Acceptable Use or Content policies.

13.2 We will defend and compensate you for third-party claims that the qypu software itself (not your content or AI outputs you choose to publish) infringes intellectual property rights.

14. Suspension and termination

14.1 You may stop using qypu and close your workspace at any time.

14.2 We may end these Terms on 30 days' notice, or immediately if you materially breach them and do not fix the breach within 14 days of notice (or immediately for serious or repeated breaches of the Acceptable Use or Content policies).

14.3 After closure you have 30 days to export your data. We then delete it as described in the Data Retention and Deletion Policy.

15. Changes to these Terms

15.1 We will give at least 30 days' notice of material changes by email and on our change log. If you do not agree, you may cancel before the change takes effect and receive a pro-rata refund of prepaid fees.

15.2 We may make non-material changes (for example, fixing typos) at any time and record them in the change log.

16. Law and disputes

16.1 Governing law and courts: [GOVERNING LAW AND FORUM — counsel to decide after entity choice].

16.2 Before starting proceedings, each party will try in good faith for 30 days to resolve the dispute through the Complaints and Contact process.

16.3 Where you are in a jurisdiction listed in the Jurisdiction Annex of the Privacy Notice, any mandatory local rule on forum or consumer protection applies.

17. General

17.1 These Terms, the policies they name, and your order are the whole agreement on their subject.

17.2 If a court finds part of these Terms unenforceable, the rest stays in force.

17.3 Neither party may assign these Terms without the other's consent, except to a successor of its whole business who agrees to be bound by them.

17.4 Notices to us go to [CONTACT EMAIL]. Notices to you go to the account owner's email.