Service Levels (draft)
In one line
Our draft targets for uptime, support response, and publishing. They are aims, not guarantees, until we can measure them reliably.
The short version
This short version helps you understand the full text. Read the full text for the complete terms.
- These are draft targets. They are not contractual commitments yet. (Full text, section 1)
- Uptime target: 99.5% a month for app.qypu.ai. (Section 2)
- Support: first reply within 1 working day. (Section 3)
- Signed posts: published within 15 minutes of their scheduled time, unless a platform is down. (Section 4)
- We tell you about planned maintenance at least 48 hours in advance. (Section 5)
Full text
Read the full text (about 1 minute)
1. Status
These service levels are draft targets. They become commitments only when your order says so, and after we publish 3 months of measured results.
2. Availability
Target: app.qypu.ai available 99.5% of each calendar month, excluding planned maintenance and outages of third-party platforms.
3. Support
| Priority | Example | First reply target |
|---|---|---|
| Urgent | A post you did not sign was published, or a security concern | 4 working hours |
| High | You cannot sign or publish | 1 working day |
| Normal | Questions and requests | 2 working days |
Working hours: Monday to Friday, 09:00 to 17:00 [TIME ZONE], excluding public holidays.
4. Publishing
Signed posts are sent to the platform within 15 minutes of the scheduled time. If a platform rejects or delays a post, we tell you and retry where it is safe.
5. Maintenance
We give at least 48 hours' notice of planned maintenance that could affect publishing, on our change log and by email.
6. Service credits
Planned. We will define credits when targets become commitments.
Change log
- 2026-10-10 · 0.1.0 · First draft.
Open questions for counsel
We publish these while the page is a draft, so you can see what is not settled yet.
- Keep clearly non-binding until monitoring exists; the "Urgent" example is also an incident under the Incident Policy.
Useful for: Business owners, IT and security reviewers. To save this page as a PDF, use your browser's Print command. Back to the trust centre.