Company · version 0.1.0 · effective: DRAFT
Complaints and Contact
DRAFT — requires review by qualified counsel in each jurisdiction. Not in force.
In one line
How to reach us, how we handle complaints and appeals, and where to go if we do not put things right.
The short version
This short version helps you understand the full text. Read the full text for the complete terms.
- Email [CONTACT EMAIL] for anything. Put "Complaint" in the subject line if it is a complaint. (Full text, section 1)
- We acknowledge within 2 working days and aim to resolve within 15 working days. (Section 2)
- If we paused your post or account, you can appeal. Someone not involved in the first decision reviews it. (Section 3)
- If you are not satisfied, you can go to a regulator or ombudsman; we list them below. (Section 4)
Full text
Read the full text (about 1 minute)
1. Contacts
| Topic | Contact |
|---|---|
| General, billing, and complaints | [CONTACT EMAIL] |
| Privacy requests | [CONTACT EMAIL] (subject "Privacy request") |
| Security reports | security@qypu.ai |
| Abuse reports | [CONTACT EMAIL] (subject "Abuse report") |
| Legal notices | [ENTITY NAME], [REGISTERED ADDRESS] |
2. How we handle complaints
- We acknowledge your complaint within 2 working days.
- A named person handles it and may ask for more information.
- We aim to give you a full answer within 15 working days. If it will take longer, we tell you why and when to expect it.
- Our answer explains what we found, what we will do, and how to escalate.
3. Appeals of moderation decisions
If we blocked a draft, paused a channel, or suspended a workspace, reply to our notice or email [CONTACT EMAIL] with "Appeal" in the subject line within 30 days. A different person reviews the decision and replies within 5 working days.
4. Escalation
- Privacy: your data protection authority (see the Privacy Notice annexes).
- Consumer or small-business disputes: your local consumer or small-business ombudsman where one exists (for example, the Australian Small Business and Family Enterprise Ombudsman).
- Courts, as the Terms of Service describe.
Change log
- 2026-10-10 · 0.1.0 · First draft.
Open questions for counsel
We publish these while the page is a draft, so you can see what is not settled yet.
- UK Data (Use and Access) Act 2025 adds a duty to handle data protection complaints (acknowledge within 30 days); our 2-day target exceeds it.
- Confirm any sector ombudsman or ADR obligations once the entity and markets are fixed.
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