Billing and Refund Basics
In one line
Clear prices, no hidden fees, cancel any time in two clicks, and fair refunds when we fall short.
The short version
This short version helps you understand the full text. Read the full text for the complete terms.
- You see the full price, and whether tax is included, before you pay. (Full text, section 1)
- Plans renew each month (or year) until you cancel. We remind you 7 days before an annual renewal. (Section 2)
- Cancel any time in Settings. You keep access until the end of the period you paid for. (Section 3)
- Refunds: pro-rata for unused prepaid time if we make a material change you reject, or if we end the service without cause. (Section 4)
- Outcome-based pricing, where offered, is set out in writing before work starts. (Section 5)
Full text
Read the full text (about 1 minute)
1. Prices
Prices are shown on the pricing page and at checkout, in your currency where available, with tax treatment stated. There are no setup fees unless your order says so.
2. Renewal
Monthly and annual plans renew automatically. We email a reminder at least 7 days before an annual renewal, and before any price increase, which we announce at least 30 days in advance.
3. Cancellation
3.1 The owner can cancel in Settings, then Billing, in no more than two clicks after reaching that page. We confirm cancellation by email.
3.2 You keep access until the end of the paid period. We do not charge cancellation fees.
4. Refunds
4.1 We refund unused prepaid fees pro rata if: we make a material change you reject under the Terms; we end the service without cause; or we materially fail to provide the service and do not fix it within 14 days of notice.
4.2 Otherwise, fees for a period already started are not refundable, except where the law gives you a right to a refund.
5. Outcome-based pricing
Where an engine offers pricing based on results (for example, a share of measured savings), the order sets out the baseline, the measurement method, the share, any cap, and how disputes about measurement are settled, before work starts.
6. Failed payments
If a payment fails, we email you and retry. If an undisputed amount is still unpaid 14 days after our reminder, we may suspend the service after a further 7 days' notice. We do not delete data during suspension.
Change log
- 2026-10-10 · 0.1.0 · First draft.
Open questions for counsel
We publish these while the page is a draft, so you can see what is not settled yet.
- US state automatic renewal laws (for example, California's amended Automatic Renewal Law, effective July 2025) may apply to small businesses as well as consumers in some states; confirm notice and cancellation mechanics.
- EU Data Act switching rules (Art. 23 to 31, applying from 12 September 2025) may apply to qypu as a data processing service: confirm notice periods (maximum 2 months) and the phase-out of switching charges by 12 January 2027.
- Confirm payment processor and tax registrations (VAT/GST OSS, Australian GST, NZ GST, Canadian GST/HST/QST).
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